Hours for a simple question
Support waits for an expert to free up. Meanwhile your customer waits too, and satisfaction drops.
OverPiper makes your entire knowledge accessible to every team. Secure and governed by your business rules.
These questions run through your company all day. And they all end up in the same place: the queue of the few people who hold the answer.
Support waits for an expert to free up. Meanwhile your customer waits too, and satisfaction drops.
The same loop across teams for a single case. An answer that should take 3 minutes ties up your most expensive resources.
Product knowledge lives in a few heads. Every departure erodes it; every onboarding starts from scratch.
OverPiper connects your source code, database and documentation, then opens it all to your teams: first to answer, then to execute.
Your teams ask questions in natural language and get a single, sourced answer in seconds. Read-only by design.
Explore KnowledgeAugmented back office: fix data, unblock a customer, update an event. Every action is bounded by guardrails from your code and business rules.
Explore OperateSupport, sales, product, ops: everyone queries your knowledge base directly and gets a complete, verifiable answer without chasing an expert.
Where your teams used to ask three people, OverPiper cross-references code, database and documentation into one answer.
Every claim cites the file and line numbers. If the information is missing, OverPiper says so instead of making things up.
“Can you send me everyone who purchased this month?” becomes a question for OverPiper, with preview, dashboard export and recurring reports.
| Active accounts | 4 218 |
| Purchases this month | 1 037 |
| Export | CSV · 1,037 rows |
A collaborative mode lets teams enrich and correct answers. The more they use it, the more accurate it gets: critical knowledge becomes a company asset, independent of departures.
Your tech, support and business resources refocus on creating value instead of recurring internal support.
Ticket resolution time drops and customer satisfaction rises, without extra hiring.
Product knowledge becomes formalized and durable. It no longer depends on a few people's memory.
Augmented back office: fix data, unblock a customer, update an event. Your teams execute end to end; AI keeps it bounded.
Hosted in Europe, isolated per customer, with no data sharing. And when your context requires it, OverPiper runs on dedicated infrastructure or your own.
Your environment is yours alone: nothing is public, nothing is shared, no third-party model learns from your data.
OverPiper self-hosted AI or leading market models: you decide what processes your data, according to your security policy.
Dedicated cluster or your own infrastructure for the most demanding contexts. Same products, same experience.
GDPR, AI Act, full audit log and role-based access control. Compliance is verified, not promised.
No platform to tame alone: we scope, deploy and train. You stay in control.
We map your real use cases, stack and security perimeter. You know exactly what your teams will be able to ask and do.
Source code, read-only database, documentation, internal resources. Indexing and enrichment run in an isolated environment dedicated to your company.
Your teams ask questions and execute actions within the defined framework. Users stay in control and enrich the shared knowledge base.
30 minutes, a demo on real cases. No commitment.